FAQ

  • Shipping Rates & Delivery

    Canada:
    Flat Rates are based on package weights. All packages under .40lbs are sent via un-tracked, uninsured lettermail. If you would like to add tracking to your package please add this link to your listing: https://twosticksewe.com/shop/p/add-tracking-to-canadian-lettermail
    All packages .41lbs or more are insured and tracked and sent via Tracked Parcel.
    Estimated shipping times vary from 4-14 business days for standard mail, and, 2-10 business days in Canada for tracked parcels.. Please allow extra time for busy mailing seasons with Canada Post.

    USA:
    $12 Flat rate shipping to the USA. This does not include tracking. If you would like to increase arrival time or receive tracking, please contact me before hand for a quote.
    Please allow up to 21 business days for arrival.

    International:
    I ship to Australia, New Zealand and Mexico. Shipping is based on individual weight and content of packages.
    Please allow up to 75 business days for international orders.





  • Returns and Exchanges

    Returns will only be considered on damaged or defective goods upon immediate arrival.

    Exchanges will be considered on a case to case basis.
    No exchanges or refunds after 14 days.

    Buyers are responsible for return shipping rates, refunds will not include the initial postage paid.
    Buyers are responsible for shipping on exchange goods.

    Custom orders and Sale items are final sale.

    Please confirm your shipping address. Refunds or replacements will not be offered if this is the case. If the item is returned to me, you then may choose to have it shipped again to you, paying appropriate shipping rates.

  • Import Fees

    Customers are responsible for any additional import or duty charges that apply to their order. Please be familiar with your country and it’s import fees.

  • Is local pick-up an option?

    Yes! Please leave a note at checkout or message me and shipping charges will be refunded.
    You will be messaged with pick-up instructions when your order is fulfilled.
    Pick-up is in West Kelowna, BC.

  • What Payment do you accept?

    You may checkout using major credit cards or Paypal.

  • Things to Keep in Mind

    Color, saturation and brightness vary from screen to screen. I have done my best to photograph items accurately to best reflect what you can accept. Very minor differences can be expected from time to time.

    Product Care: For best results, spot clean.